Returns and Refund Policy

At GreatBuy, we are committed to providing high-quality gadgets, electronics, and household essentials that meet the needs of modern homes. Customer satisfaction is very important to us. If you experience any issue with your order, our support team is available to help resolve it quickly and efficiently.

Customers should carefully inspect their orders immediately after delivery. If you receive an item that is damaged, defective, or different from what you ordered, please contact GreatBuy as soon as possible so we can review the issue and provide an appropriate solution.

GreatBuy provides a 7-day return window for incorrect orders, which means you have 7 days from the delivery date to request a return.

To qualify for a return:

• The item must be unused
• The item must be in the same condition it was delivered
• The item must be in its original packaging
• A receipt or proof of purchase must be provided

Return requests submitted after the 7-day return period may not be eligible for a refund or exchange.

For hygiene, safety, and quality assurance reasons, certain products cannot be returned or exchanged once they have been delivered.

Non-returnable items include, but are not limited to:

• Lip gloss
• Lipsticks
• Cosmetics and beauty products
• Personal care items
• Opened skincare products
• Used health and hygiene products
• Items that have been opened, used, or tampered with

Additionally, we cannot accept returns for products that:

• Are damaged due to misuse or improper handling
• Are returned without original packaging
• Are returned without proof of purchase
• Were purchased during clearance or promotional sales (where stated)

If you are unsure whether an item is eligible for return, please contact GreatBuy customer support before submitting a request.

To request a return, customers can log in to their GreatBuy account on the website, locate their order, and submit a return request by following the instructions in the return section of their account.

You may also contact the GreatBuy customer support team for assistance with your return request using the details below:

Email:info@greatbuy.ng
Phone: (+234) 704-386-2665

Once your request is reviewed and approved, our team will provide further instructions to complete the return process.

After a returned item is received at our location, it will be inspected to confirm its condition and eligibility for a refund.

Once the inspection is completed, you will receive an email notification informing you whether your refund request has been approved or rejected.If approved, the refund will be processed and credited back to your original payment method. Processing times may vary depending on your bank or payment provider.

1. Check your bank account again.
2. Contact your credit card or payment provider, as refunds may take some time to appear.
3. Contact your bank for confirmation of processing timelines.

If you have completed these steps and still have not received your refund, please contact GreatBuy customer support:

Email: info@greatbuy.ng
Phone: (+234) 704-386-2665

If you need to exchange a defective product for the same item, please contact our support team to initiate the exchange process.

Contact GreatBuy Support

Email:info@greatbuy.ng
Phone: (+234) 704-386-2665

Return address:

GreatBuy
St Giles Plaza
Lekki-Epe Expressway, Ilaje, Ajah
(Near Keystone Bank)
Lagos, Nigeria

If the item was purchased as a gift and shipped directly to you, you will receive a gift credit equal to the value of the returned product once the return is processed.

If the item was not marked as a gift, or if the order was first delivered to the purchaser before being given to you, the refund will be issued to the original buyer.

To return a product, please send it to:

GreatBuy
St Giles Plaza
Lekki-Epe Expressway, Ilaje, Ajah
(Near Keystone Bank)
Lagos, Nigeria

Please note the following:

• Customers are responsible for return shipping costs
• Shipping fees are non-refundable
• Return shipping costs may be deducted from the refund amount where applicable

For items valued above ₦20,000, customers are advised to use a trackable shipping service, as GreatBuy cannot guarantee receipt of returned items without shipment tracking.

If you have any questions regarding returns, refunds, exchanges, or order issues, please contact the GreatBuy support team.

GreatBuy Customer Support

Email: info@greatbuy.ng
Phone: (+234) 704-386-2665